The Service Management Brain™

Welcome to the Service Management Brain™ powered by the USMBOK™.  This page loads from the latest version kept in our cloud library, and may take a minute or so to complete.  If after a few minutes nothing appears please try and reload/refresh the page, the Java plugin sometimes needs a kick!  Please contact us if you are interested in permission to embed ‘The Brain’ in your website, or within an organizational intranet. Thank you for your patience.

If you are new to the Brain, put your cursor over the icon to the left of the ‘Help’ option at the top for 3-5 seconds, it will popup some hints and tips.  This works for any thought by the way. if you see a link at the button for any thought this will provide you direct access to a video lesson – but you”ll need to be a member to access that lesson.