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Chancellor answered to the question “Where can I buy a copy of Richard Norman's service management book?” 3 years, 6 months ago
Amazon generally has copies. I’d look for the original with the beige cover – its a piece of service management history! here’s a link: http://www.amazon.com/Service-Management-Strategy-Leadership-Business/dp/0471904031
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Chancellor answered to the question “Where can I buy a copy of Richard Norman's service management book?” 3 years, 6 months ago
Amazon generally has copies. I’d look for the original with the beige cover – its a piece of service management history! here’s a link: http://www.amazon.com/Service-Management-Strategy-Leadership-Business/dp/0471904031
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