Service Management 101 – The USMBOK Foundation

When:
February 1, 2016 @ 9:00 am America/New York Timezone
2016-02-01T09:00:00-05:00
2016-02-01T09:30:00-05:00
Cost:
Members Only

This course provides individuals working within the service industry with a comprehensive understanding of service management concepts and methods based upon international best practice, and how to apply these within any service business or service provider organization, irrespective of industry, to achieve customer centricity and continuous improving performance.