101: Traditional IT Service Management (ITSM) Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts of traditional IT Service Management (ITSM) thinking based upon the guidance found within ITIL®. The course is designed to help you understand the scope of traditional ITSM and to incorporate this thinking into the universal service management approach to gain maximum value from an investment in ITIL. This course is not designed to help you sit and pass any ITIL certification examinations, nor is it meant to represent 'accredited content'. The course leverages and assumes you are familiar with the learning offered at the 100 level. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

8 Lessons
 This is a ‘members-only’ course and requires you have an active membership subscription to access.  If available, the ‘Watch Introduction’ button provides a brief overview of this course. 
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Course Materials

ITSMFND01: Introduction to Traditional IT Service Management

ITSMFDN01: How ITIL Explains Service Management as a Practice

ITSMFDN02: How ITIL Explains the Service Lifecycle

ITSMFDN03: How ITIL Explains Service Strategy

ITSMFDN04: How ITIL Explains Service Design

ITSMFDN05: How ITIL Explains Service Transition

ITSMFND06: How ITIL Explains Service Operations

ITSMFND07: How ITIL Explains Continual Service Improvement