101: Service Change Management Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts and methods of change management, including its principles of operation, and important relationship with other elements of the service management framework, system and operating model. This course leverages and assumes you are familiar with the learning offered at the 100 level, and a pre-requisite for any 102 and 103 levels offerings on the subject.

9 Lessons
Please visit the Course Publication Calendar for the date of availability of this course.
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Course Materials

Principles of Service Change Management

Scope of Operation

Roles and Responsibilities

Key Artifacts

Concepts and Methods



Major Activities

Key Performance Measures