Course

101: Continuous Improvement Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts and methods of continuous improvement, this includes its principles of operation, and important relationship with other elements of the service management framework, system and operating model. This course leverages and assumes you are familiar with the learning offered at the 100 level, and a pre-requisite for any 102 and 103 levels offerings on the subject.

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This course provides you with a fundamental and detailed exploration of the working concepts and methods of continuous improvement, this includes its principles of operation, and important relationship with other elements of the service management framework, system and operating model. This course leverages and assumes you are familiar with the learning offered at the 100 level, and a pre-requisite for any 102 and 103 levels offerings on the subject.

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