Course

100: Introduction to Service Management

This micro-course provides you with a basic introduction and overview of service management, including a definition, its origins and historical timeline, key pioneers, known history, core concepts, and an explanation of its use within a service provider organization.

5 Lessons

This micro-course provides you with a basic introduction and overview of service management, including a definition, its origins and historical timeline, key pioneers, known history, core concepts, and an explanation of its use within a service provider organization.

This content is for Monthly and Annual members only.
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