Course

100: Introduction to Service Incident Management

This course provides you with a basic introduction and overview of incident management, including its origins, known history, core principles, basic concepts, commonly used terminology, and an explanation of its position and role within the universal service management framework.

3 Lessons

This course provides you with a basic introduction and overview of incident management, including its origins, known history, core principles, basic concepts, commonly used terminology, and an explanation of its position and role within the universal service management framework.

This content is for Monthly and Annual members only.
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