Course

100: Introduction to Service Problem Management

This course provides an introduction to the management of problems, including some underlying core principles, key concepts, and an overview of major activities when used within a service provider organization to manage the causes of service related issues and failures.

3 Lessons

This course provides an introduction to the management of problems, including some underlying core principles, key concepts, and an overview of major activities when used within a service provider organization to manage the causes of service related issues and failures.

This content is for Monthly and Annual members only.
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