101: Traditional IT Service Management (ITSM) Fundamentals

101: Traditional IT Service Management (ITSM) Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts of traditional IT Service Management (ITSM) thinking based upon the guidance found within ITIL®. The course is designed to help you understand the scope of traditional ITSM and to incorporate this thinking into the universal service management approach to gain maximum value from an investment in ITIL.
This course is not designed to help you sit and pass any ITIL certification examinations, nor is it meant to represent 'accredited content'. The course leverages and assumes you are familiar with the learning offered at the 100 level.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

This content is for Monthly and Annual members only.
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101: Service Change Management Fundamentals

101: Service Change Management Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts and methods of change management, including its principles of operation, and important relationship with other elements of the service management framework, system and operating model. This course leverages and assumes you are familiar with the learning offered at the 100 level, and a pre-requisite for any 102 and 103 levels offerings on the subject.

This content is for Monthly and Annual members only.
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