Download Catalog: SMIAB Box 2 -Key Governance

Coming Soon! - June 1st, 2016

Working templates of two key policy statements and three vital procedures within the service management system. These are important requirements for ISO/IEC 20000-1:2011 certification and practical guidance typically absent from the common service management best practice and practitioner references. These are sourced from the USMBOK and are compatible with any education in the Service Management University's learning catalog.
Selecting the 'Add to Cart' button adds the item to your download cart. You can return to this page from the cart and continue selecting items to download. When you've completed your selection, just complete the 'purchase' and checkout using the cart. Your file will then be available for download from the final invoice. You will also receive an email confirmation. As a member you will not be charged! Please note the bundle zip file contains both PDF and Microsoft Office Word versions.