Course

100: Introduction to Outside-In Thinking

This course provides you with a basic introduction and overview of 'Outside-In Thinking' (also known as customer centric thinking), including its origins, known history, core principles, basic concepts, and how to approach its use within a service provider organization.

5 Lessons
 This is a ‘members-only’ course and requires you have an active membership subscription to access.
Signup to Take This Course