101: Traditional IT Service Management (ITSM) Fundamentals

101: Traditional IT Service Management (ITSM) Fundamentals

This course provides you with a fundamental and detailed exploration of the working concepts of traditional IT Service Management (ITSM) thinking based upon the guidance found within ITIL®. The course is designed to help you understand the scope of traditional ITSM and to incorporate this thinking into the universal service management approach to gain maximum value from an investment in ITIL.
This course is not designed to help you sit and pass any ITIL certification examinations, nor is it meant to represent ‘accredited content’. The course leverages and assumes you are familiar with the learning offered at the 100 level.
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