This course introduces you to the principles, general format and tactics for multiple choice examinations, help you prepare for successfully attempting an exam, explain time management strategies, avoid common mistakes, and provide you with proven techniques to decipher and answer questions.
This course provides you with a fundamental and detailed exploration of the working concepts of traditional IT Service Management (ITSM) thinking based upon the guidance found within ITIL®. The course is designed to help you understand the scope of traditional ITSM and to incorporate this thinking into the universal service management approach to gain maximum value from an investment in ITIL.
This course is not designed to help you sit and pass any ITIL certification examinations, nor is it meant to represent ‘accredited content’. The course leverages and assumes you are familiar with the learning offered at the 100 level.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
This course provides specialized learning and instruction on how to interpret and decipher specifications within the within the ISO/IEC 20000:2011 Standard to build a list of requirements against which ISO 19011 compatible audits and inspections can be performed.